Solutions

SMG has managed and operated a county-owned facility since 2010 that includes an 18-bed Critical Access Hospital, a 98-bed extended care facility and three Rural Health Clinics, two of which were opened as a part of SMG’s strategic operations plan.  In the nine years of SMG’s management, the facility’s financial picture has changed from bleak to stable to profitable, service lines have been expanded and new clinics have been opened.  In 2016 a state-of-the-art wellness center was built, and a retail pharmacy was acquired in 2018.

SMG currently manages three Rural Health Clinics that are part of the hospital system it has run for almost a decade.  One of the three clinics was opened in 2015 to serve a more remote portion of the hospital’s service area, and another was acquired from a charitable organization that asked SMG’s hospital system to assume control of an existing clinic.

SMG can partner with you to analyze and advise on the possible benefits of having your facility converted to Critical Access Hospital or Rural Health Clinic designation. And if you decide to seek these designations, SMG can guide you through the process of getting it done.

If your facility has challenges with its budgeting, expenses, cash flow, reimbursement or case management, SMG can provide analysis and insight into how these problems can be addressed through better management of financial practices.

One of the bigger issues healthcare administrators face is service line management.  Which current service lines are not only needed, but financially sustainable?  Which are being under-utilized, or are a drain on facility resources?  If a new service is available, how can you predict if it will be of service to the community and beneficial to the facility?  SMG can partner with you to get to the bottom of these questions, offering advice and solutions for implementation.

In its work at the facilities it manages, and at its client facilities, SMG has seen a myriad of ways in which healthcare facilities organize their management.  Observing and learning from what works and what doesn’t, SMG can review your facility’s management structure, and guide you through making changes that will make your team more effective and efficient.  SMG can also give you guidance about overall staffing levels, and the impact of staffing changes on your facility’s financial picture.

An essential service for many small or Critical Access Hospitals is an effective swingbed program. SMG has learned through experience what a successful swingbed service line looks like, how it operates, and the financial impact it can have on a facility. Whether you have an underperforming swingbed program that needs fine-tuning, or would like to implement this service for the first time, SMG can help you create an effective swingbed program that works hand in hand with your rehabilitation and ancillary departments.

Fundamental to successful management of any healthcare facility is the ability to provide quality care to patients with excellent customer service.  SMG can advise and implement Quality Assurance programs to help your facility monitor and improve its standards of care, and can also design and install customer service training programs for your employees, leading to healthier and happier patients.